Showing posts with label follow-up. Show all posts
Showing posts with label follow-up. Show all posts

Wednesday, May 28, 2014

Avoid wasting time in the interview process: Part 2 of Prof. Jack Derby's advice on the job search

MOVING THROUGH THE INTERVIEW PROCESS 

The first interview 

As I’m sure you know, first impressions are critical. Jack Derby echoes many job search experts who strongly encourage you to research the company and position, and he explains why. Don’t waste time in your interview walking through your resume step by step - they’ve already seen that. Instead, point out 2 - 3 critical items and focus on your value and what you can do for the company (and this is why you need to conduct that research!). Take notes and ask questions to show that you’re interested.

Follow up after interview

Keep showing your value and your interest. Even after the interview, it’s critical to show that you’re interested. Jack told us a story about one of his students who was applying for a job at a company where he had connections. She did calligraphy as a hobby, and she thought it would be great to send them a beautiful hand-written thank you note. But she didn’t get the job, and when Jack asked why, he was told that they hadn’t received a follow up from her, so they gave the job to someone who seemed to want it more.

Moral of the story, follow ups are important. Don’t send a boring and awkwardly short email that just says “thanks for your time, hope to hear from you!”  But, if you're going to invest time in making your follow up high quality, keep in mind that you need to expedite this correspondence.  The purpose of the follow up is two-fold: to thank them for the interview and the time they spent with you, and to get to reiterate your interest in the job while they're deliberating over finalists.

What's a high quality follow up?  Make your thank you more than a pointless formality - take the opportunity to expand on something mentioned during the interview (for example, link to a blog post you wrote or an article about something you talked about). And keep following up even after the initial “thank you” email - it shows that you really care about this position. People are often concerned about being annoying. Avoid poking them every day to ask if they’ve made a decision, and instead provide something of value without asking for anything in return: Send an article you think they’ll appreciate (shows you’re paying attention to the industry). Even better, do some work for them! No better way to show how you can help than by giving them some suggested solutions for a problem they’re facing. More on how to not be annoying in a follow up and how sample work makes you stick out from other follow ups from career site The Muse.

The offer 

Know what you want in case you get an offer. Negotiation is good because it shows you’ll stick up for yourself, meaning that you’ll also bargain on behalf of the company.  But also, as entry level workers, we don’t have a lot of leverage, and you don’t want to sound arrogant. Know the typical salary range for that position so that you can tell whether you’re getting what you deserve. Look up the position on Glassdoor to see the average salary range for someone with your background and skills. Also, figure out the cost of living for the job location. You might think that job in NYC pays well but once you account for how much it costs to live in the city, the offer actually isn’t ahead of the others. Jack encourages students to figure out what matters to them throughout the whole job search process which includes prioritizing in your salary negotiations.



Tuesday, May 13, 2014

What NOT To Do During An Interview


It’s that time of year when students apply for internships, recent graduates look for their first jobs and others make moves to take the next steps in their careers. While a great resume and cover letter can help get you in the door, once you’re in, giving a good interview is vital to securing a job offer. Interviewers not only want to know if you can do the job, but they also want to know what else you bring to the table… they want to know your real value and potential contributions (based on skills and experience). They also want to get a sense of your personality and what type of person you are, and determine if you’d be a good fit for their department/organization/corporate culture.

Even if you do everything right leading up to an interview, when it comes to game time - the actual interview - there are things you can do that will effectively shoot yourself in the foot, negatively affect the interview and potentially take you out the consideration set for the position you’re seeking. These things are completely avoidable!

Here are 10 key things you should avoid to ensure that you have a strong interview.

DON’T:
  • … go into an interview without researching the company/industry and if possible, identifying competitors - it shows that you’re prepared and interested. And the information you find might also be helpful during the interview (e.g. you might want to know that the organization just announced a merger or just made a major strategic announcement and you can ask how it would affect the position or the department).
  • … just glance at the job description because you think you’re a shoo-in. Read it thoroughly and try to understand specifically what the organization is looking for so you can prepare questions in advance about the position (and questions are always seen in a positive light by interviewers!).
  • … be stiff, unenthusiastic or appear disinterested… even if you realize that the job is not right for you because then you leave the interviewer with a negative impression and you never know if they can be helpful in the future. But, on the flip side, avoid being overeager or artificially enthusiastic (interviewers can see through that).
  • … forget to practice your answers to the following: why are you a good fit for the position? why do you want to work here? what are your strengths/weaknesses? tell me about yourself… these are not the best or most insightful interview questions, but they are frequently asked by interviewers.
  • … wait until the last minute to decide what to wear and then find out your blouse is quite wrinkled or there is a spot on your tie. Plan your outfit the night before - there’s no need to create unnecessary stress as you’re preparing for an interview especially because you’ll likely be a little nervous/stressed already.
  • … decide before you leave the house to look up directions to the interview. If you don’t leave enough time to plan your route, you can potentially be late to the interview (a golden no-no) by getting lost or realizing that it will take twice as long than anticipated to get there.
  • … arrive too early for an interview. If you’re more than 15 minutes early, you risk annoying the interviewer because he/she might be in the middle of something, but now feels rushed because he/she knows you’re there waiting.
  • … wear bangle or jingly bracelets or strong perfume/cologne – these can instantly annoy an interviewer and cause an unnecessary negative impression.
  • … keep your phone in eyesight AT ALL (even if the ringer is on silent). It’s a distraction and gives the impression that there’s something more important to you than the interview (and it can also be seen as rude behavior, even though looking at your phone while talking to someone is “normal” in your daily life). In addition, an interviewer can easily tell if you’re glancing at your phone, even if you think you’re being very subtle.
  • … forget to ask about follow up -  what is the timeframe for a decision, with whom should you follow up etc.

Alyssa Gelbard
J’92
President, Resume Strategists

Wednesday, February 22, 2012

My Experience with the Job Hunt: Part 1

I might seem like some slick career-expert, but I had entered this academic year—warned as the year for job-prowling and networking—entirely clueless. I had gone through the charade of internship-hunting before, but considering every position was for 2-3 months, it all felt much simpler. This was the first time I had experienced the full job process---the 6-person interviews, the carefully worded follows ups, the agonizing waiting game, and the constant ups and downs.

I thought I’d take the time to share a personal job-applying saga. Like so many, the experience was both exhilarating and nerve-wrecking, both inspiring and draining. And it was challenging, every step of the way. But more than anything, it was a tremendous learning experience, one that undoubtedly boosted my confidence and prepared me for what’s left to come.

This particular opportunity---an entry-level position at an online marketing company---came rather unexpectedly. The story harks back to the October Tufts Career Fair, where I had casually handed my resume to a number of attending employers. Eying the piles of resumes stacked on each booth, I hadn’t thought much of it. A few weeks later, I received a surprising email on my phone; my resume had been passed on to the marketing department, and I seemed like a good fit for its two-year rotational program. The hiring process started now.

This particular instance was rare in the sense that I didn’t technically apply. In an unexpected twist, my resume was sent out first, and the opportunity seemed to magically materialize right after. But it goes to show the benefits of just getting your name and resume out there, to as many people as possible. Somebody might just come upon your accomplishment list and present you with an opportunity.

The first step of this process was to complete an analytical exercise, due the following week. It required thinking analytically about online marketing rates and organizing data through excel. It took some time—I think it was my first time using a calculator in four years, embarrassingly—but the exercise soon became less daunting. I filled it out to the best of my ability and emailed it to the HR coordinator.

Soon after, I was asked to have a Skype interview, which would take place in January over winter break. I would meet with two employers for 15 minutes each. As so wisely instructed by Career Services, I researched the company online, parsed through its website, and did some behind-the-scenes employer research on Linkedin. This was my first Skype interview, and I didn’t know what to expect. I was worried about staticky connections, video malfunctions, and my forgetful family barging into my room. I imagined the staff judging me for my green-and-pink flowered wallpaper and stuffed-animal filled bed. Most of all, I was concerned that the employer might not get the same sense of me over a flat, impersonal computer screen.

My first Skype interview—like so many anticipated experiences—was more relaxed than I’d expected. The second employer couldn’t make it, so I talked to just one representative for 20 minutes. He asked me no trick questions, but instead went over my resume, asking me about my experience, interests, and education. I expanded on my relevant work experiences, praying they sounded impressive, and even spoke briefly about my favorite and least favorite classes. Considering it was my first “real” interview in a while, I had no idea how it went. I was delightfully surprised when I received a prompt email a few days later, inviting me to Skype with three more company reps a week later.

By the time next Friday rolled around, I felt more confident sitting in front of my computer. I had further explored the company and its high-tech website, expecting this round to be more challenging and analytical. And it many ways, it was. Each interviewer dived deeper into my background, pushing me to not only describe my experiences, but offer specific examples and scenarios. They wanted to know how I worked, both independently and in a team, and how I thought—creatively, strategically, and analytically. They asked me how I deal with stress, to share my most challenging experience, and to tell of a time I didn’t agree with a partner. I was also asked, surprisingly more than once, to talk about the work experience I found least rewarding. I had prepared a few answers for some thornier questions (eg. tell me about a time you solved a conflict), but many required me to think on my feet.

When I thought I was actually getting this whole Skype-thing, my video malfunctioned on my second interview. But I forced myself not to flip out. After repeatedly apologizing to the hiring coordinator (who could only hear my voice at that point, thank god), I ran out to the living-room and snatched my friend’s computer. And all was fine from there. In fact, the whole thing oddly eased me up, and the two of us had something to joke about (hopelessly unpredictable technology is apparently a good icebreaker).

That night, I was invited into the office for the final-round of the interview process. I would finally meet employers face-to-face, rather through my slowly malfunctioning computer, and I could finally show hirers my real, off-screen personality. I was incredibly excited to have come this far.

Monday, October 17, 2011

Where are all the applicants?


Over here in Career Services were feeling a bit baffled. Despite high turnout at employer events and information sessions, and the fact that the number of employers interviewing students on-campus is up this year by 8%, Tufts students have applied for the positions posted on Tufts Career Connect (TCC) in unusually low numbers. Employers across a wide variety of industries, from education to environmental consulting to finance have struggled to fill their interview schedules with interested candidates. Many positions have received less than half the number of applications they’ve received in years past. One firm with a long tradition of hiring Tufts Seniors, which had more than 50 interested applicants in 2010, had only 19 this year!

So we’re turning to you, the students, to ask “why aren’t you applying?” Send your opinion about what’s going on to Career Services’ Associate Director of Employer Relations Robin Kahan.

Tuesday, September 20, 2011

Prepare For The Fair--Part 2: I'm Here! Now What?

This is the second installment in our annual "Prepare for the Fair" series. If you haven't already, read "Part 1: Do your Homework."


At the Fair:

So you’re here, sleek and dressed-to-impress, ready to mingle in this colorful sea of job booths, employers, and eager-to-please students. You spot your first employer and slowly inch your way over to his/her booth, resume-in-hand. So…now what do you say?

1. Despite any hard-to-repress inner nerves, now’s the time to appear confident, enthusiastic, and totally-at-ease. Address your employer strongly and clearly, perform your confident but not-too-aggressive handshake, and always (always!) maintain eye-contact. Employers are evaluating not only your on-paper talents, but your interpersonal skills—your capacity to handle new interactions and master work-place social cues. But this isn’t meant to amp the nerves; just be your awesome-to-talk-to self, and you’ll do just fine!

2. Once you’ve made your confident first impression, here’s where the elevator pitch comes in. Similar to those all-too-cheesy openers designed to pick up that night’s crush, think of this as a “pick-up-line”. This is an opportunity for you (in a short 30-60 seconds) to compellingly convey who you are, why you’re interested, and how your skills and interests connect to the company-in-question. While being specific and thorough, this quick intro should be concise and to-the-point, absent of repetitions and extraneous life-details. It’s no question—crafting that concise, attention-grabbing elevator pitch isn’t easy. If you’re struggling with what to say, pay us a quick visit before the Fair and we’re happy to help!

3. After you’ve launched your 30 second intro and catalyzed the interaction, remain confident and proactive in conversation. Chances are, your employer will take some time to explain the company and reel us student crowds in. But when you see an opening, dip into your preparatory research and smartly engage in conversation. Trade the typical career questions for a thought-provoking question or pertinent, newsworthy topic, demonstrative of your preparation and savvy career know-how.

But much more than a showcase of your professional interests, these well-thought-out questions have the potential to most benefit you. Plan your questions wisely so that you come away with personalized career information, tips, and advice, the stuff that you can’t quite find scouring Google. More than anything, the Career Fair is an opportunity to intake career information, gather professional insight, and simply learn, a productive step forward toward reconciling our own hazy career goals.

After-the Fair

So you've survived the fair! But opportunities for career-development hardly end once we say our “nice-to-meet-yous” and exit Gancher’s doors. The way to make the most out of this mingling and networking crunch-time is to follow-up—start transforming this brief introductory meet-up into a consistent networking relationship. Once following up with an email or hand-written thank-you (a must!), we recommend that you craft an organized list of each employer who you encountered, indicating the date of your last encounter, plans to follow up, and other career events involving that company. Also, be sure to check out the Career Services website to learn when employers are visiting Tufts for on-campus interviews. I hope this Career Fair “how-to” has been helpful, and has more-or-less cleared up any bugging questions or concerns. As a senior slowly starting to grasp college’s expiration date, I’ll definitely be there somewhere in this eclectic, student-packed crowd—experiencing the same valuable take-aways the career fair has to offer. I hope to see you all there!

Wednesday, May 4, 2011

Networking: Who, What, When and How

We all know the importance of networking. Apparently, some 70-80% of job seekers land positions through referrals, relying on their professional relationships to squeeze past a company’s doors. But how do we go about this seemingly enigmatic process of building rapport with employers? Where does relationship-building and information-exchanging all start?

1. Finding Networking Contacts

The first step, predictably, entails finding names connected to your field. But don’t limit yourself. You can stumble on a relatable story or eager-to-help hand in more places than you think. Craft a list of everyone you know: potential contacts in your field, along with people who can connect you with relevant names. Include career counselors, university deans and administrators, favorite professors, and your well-connected parents. Recall past work/internship experiences and the employees that housed neighboring offices and cubicles--by nature relevant career sources.

After laying out personal connections, peruse the Tufts Alumni Career Network, a database of more than 8500 names in a variety of fields. Each alumnus/a has made clear his/her willingness to chat with Tufts undergrads. Find a few names whose career destinations speak to your ambitions and initiate a correspondence. A common Tufts name is more than a catalyst of college reminiscing, but a crucial career-connector.

While the idea may scream intimidating, it also can’t hurt to reach out to a name you come across blindly, to who you have no common link. There’s s chance that if you phrase your outreach in a compelling, stand-out way, you might pique the recipient’s curiosity and elicit a promising response.

There’s no harm in bravely initiating connect with well-crafted correspondence. As your contact list grows, outlets for information and exploration grow with it.

2. The Informational Interview

After a welcoming response from your contact, ask to arrange a time to chat. Formally dubbed the informational interview, this encounter is a chance to inquire into the field and/or firm, and connect on a common career path. But, this setup isn’t meant to be a self-arranged interview. Rather, you assume the role of the interviewer, in a sense. It’s your job to direct the conversation, presumably fashioned around what you find most compelling and important. That’s where the informational part comes in. To assure this interaction is valuable not just for the employer, but for YOU, inquire into topics that aren’t so available with the click of a computer mouse. Instead of asking, “What does the field entail” or “What is the firm like?” for instance, use the opportunity to buttress your current knowledge and dive deeper.

This, of course, requires research--of the field, a particular company, and even of your big-shot networking contact. (If he/she is pioneering something important, or just reveled in a moment of glory, for instance, it’s important that you know!) Likewise, be up-to-date with the issues, dilemmas, and prospects currently facing the firm and overarching field. To prime your memory, it’s encouraged that you type up a thoughtful list of questions and topics. This evidences your preparedness, assures each point is covered, and best encourages a smooth, easy-flowing exchange.

As discussed, the informational interview allows students to absorb information from a savvy professional. But, at the same point, it’s not all a structured one-sided Q & A. Rather, the interview becomes an outlet for connection, shared interest, and mutual exchange. Be prepared to answer questions about yourself, casually chat, and ground yourself as a curious, invested personality. Contacts want to know who they’re imparting words or wisdom to, so chances are they’ll inquire into your background, interests, and curiosities. But relax, this isn’t a formal, sweat-inducing interview, but a genuine way of gauging who you are: as both a job candidate and a person. It’s just important to be on- your-professional-game, cognizant of how to admirably present yourself and leave your finest first impression.

When it comes to our career end-goal—actually getting a job--it’s often tricky to suppress that gnawing urge to inquire into open positions. But, as hard as it often is, keep in mind that a strong relationship—and incentive to help—is fostered through connecting on shared interests that surpass the job hunt. Employers would much prefer to talk to you if it’s their insight you crave, rather than their web of professional connections.

This isn’t to say you’re your job interest isn’t at stake, here. The informational interview involves a sort of “subtle self-marketing.” It’s something I like to term, “pitching by not pitching.” By evidencing your knowledge, initiating smart conversation, and reinforcing your genuine interest, you’re marketing yourself more than you know.

3. Sustaining Contact

As in any sort of professional encounter, it’s important to follow up with a thank-you email or handwritten note. But even if another meeting has yet to be arranged, your correspondence should be far from over. To nourish your connection and keep your name fresh in mind, it’s important to periodically initiate contact. Finding fresh “reasons” to follow up—subject lines more compelling than “Hi- just checking in!” – isn’t as tricky as it seems. Perhaps you’ll come across something online that piques your interest. Maybe there’ll be an interesting project your contact is heading, or something news-worthy taking shape at the company. Maybe you’ll have a relevant experience that rekindles a memorable part of your conversation. If you look for it, there are loads of smart “excuses” for reaching out and stimulating further conversation.


To put it all into perspective, keep in mind that your high-end networking contacts were once in your shoes. They too were frazzled, confused undergrads, struggling to land a job and find their career niche. For the most part, these people really want to help! As countless evidence has shown, taking a little initiative has the potential to make all the difference.

Want more networking advice? Check out these posts:
Ask the Career Counselor: First Impressions Count in Networking Emails
Ask the Career Counselor: Staying in Touch with Networking Contacts

Wednesday, April 20, 2011

The Art of Follow Up, Continued - After You Apply

In my last post, I offered some hopefully useful guidelines for tackling the job hunt’s hazy waiting stages. But say you haven’t yet been conferred an interview date. Say in fact you haven’t even heard from your employer since anxiously sending off your application into the nebulous zones of human resources. What now?

1. Follow-up with a Call


Between their laborious work agendas, chances are employers aren’t going to alert us to the tricky application-parsing process before need be. For a sense of what’s going on, it’s often up to the candidate to reach out and unravel the murky behind-the-hiring-scenes. We recommend waiting at least a week to assure your application has been processed and filtered. Chances of eliciting concrete answers (and leaving an effective impact) are probably heightened via phone, offering the perks and potentials of a long, free-flowing conversation. (Plus email too often goes unanswered, especially if it’s a vague firm-wide address).

Once linked to the voice of an employer (or who knows—your potential hirer?), it’s important to phrase your questions smartly. You might consider retiring the classic, “Where does my application stand?” for inquiries just as information-eliciting but not quite as upfront. You might try asking something like, “What does your hiring timeline look like?”- a gentle probe into the hiring agenda not quite as embedded with “me-specific” implications.

But as in the jittery post-interview phone call, your motives are two-fold. Along with untangling the hiring agenda and reckoning your oh-so-hopeful chances, the first call-back is an opportunity to reinforce your interest. It’s a time to buttress your electronic application with an animated human voice and express your job compatibility in ways your paperwork can’t. Employers don’t want to hear you tick off your resume or gurgle out clichéd strings of excitement; instead, in this tricky-but-totally-doable manner, our goal is to articulate our capabilities and obvious match-up without having to blab it outright. As opposed to uttering the self-proclaimed, “I think I am the best person for this position,” let them infer this hollow statement by shrewdly proving it rings true. Ask intelligent questions that speak to your company knowledge or remark on something news-worthy that grabbed you; essentially, fortify your application by offering your employer a quick glimpse into your intelligent, in-the-know, totally-job-worthy persona.

2. Subsequent Follow-up

As I touched on in my last post, this follow-up—the potentially second or third over-the-phone encounters with your dream firm—highly depends on the quality and effectiveness of the first. If your hirer seems rushed or not overly inclined to chat with candidates (and no worries—it’s not personal!), then following up with another phone call might be more harmful than it’s worth. In this case, as hard as this is for our exponentially wired Tufts’ brains, waiting it out might be our only option. But let’s say your first call is progressing in a promising direction, that you’re employer seems more-or-less willing to expound on the hiring process and engage in some job banter. Asking something along the lines of, “Would you mind if I follow up in a week or two if I have any additional questions?” is an astute way to pave the way for another friendly chat session. Rather than awkwardly stuttering a reason for calling the next go-around, how great to confidently say, “You told me it would be alright to follow up with you the last time we spoke.” And here’s the best part: not only do you elicit employer-candidate bonding part-two, but you make it appear like (as the responsible student you are) you were dutifully staying true to your word.

Sure, the tricky hiring and candidate weed-out process is different at every firm. But, taking that one extra step—pitching yourself not just as a solid batch of paperwork but an invested voice—is sometimes just what it takes to highlight your name from your swarms of qualified competitors. If you materialize as more than a strong resume but a likeable person, it’s much more likely you’ll be requested at the office face-to-face--at which point you’ll know the applicant pool is down to its best slim pickings. In the face of today’s ultra-competitive, applicant-surging job market, it often comes down to that assertive extra step.

Whether it's follow-up after an application submission or follow-up after an interview, we know the process can be tricky! Let an advisor from Career Services help you navigate the process and showcase your professionalism to employers. Call to make an appointment or stop by our drop-in hours to chat!