Showing posts with label professionalism. Show all posts
Showing posts with label professionalism. Show all posts

Wednesday, December 17, 2014

Dining with Confidence: An Etiquette Lunch

Hello again, fair readers! I apologize for my lack of posting in the past few weeks. Between the busy holiday season and the typical end-of-semester whirlwind of classes, final exams, papers, and projects, I’ve had little time to do anything other than study, sleep, and stress-eat. But nonetheless, happy end of the fall semester to all! If you’re a religious procrastinator like myself, and need some form of distraction before you get back to the studying grind, look no further; here is a post on one of the most informative Career Center events I’ve ever attended – Dining with Confidence: A Business Etiquette Lunch.

Table manners are often overlooked by our generation. Some have placed the blame on our parents for failing to enforce a strict code of conduct; others blame our instant-gratification, high-speed lifestyles that are enabled by fast-food chains and nearly-universal wireless internet. No matter the cause, the sad truth is that we are seriously lacking in etiquette. And let’s face it, etiquette can be an important part of navigating the professional world – do you think hardcore professional gladiators like Olivia Pope got to where they are today by using the wrong fork to eat their salads? Luckily, Jean Papalia, the Tufts Career Center Director and etiquette expert, holds a lunch every fall for students, primarily seniors, to learn the proper ways to carry oneself at a professional meal, be it an interview lunch or a company dinner. As Jean explained, you want an employer to focus on what you bring to the table, not what you do at the table. I had the opportunity to attend this event a few weeks ago, and left so impressed by the many things I learned that I thought I’d pass them along to you, my readers, so that you can dine with confidence wherever you go! I won’t get into all the details on the many styles of eating and which fork to use when – if you’re interested in that, you should attend the event next year, where you can learn from a far more qualified source than myself. Instead, I’ll pass along a few words of wisdom from the event, little things that you can practice in Carm or at home (not in Dewick though. Only savages eat there. #teamCarm4life) and can really make a difference in the impressions you leave on professionals.

    Here's a great reference place mat. When in doubt, remember
    BMW for bread-meal-water and that silverware works from
    the outside in.
  • Eating bread can be more polite than you’d think. Bread is one of my brother’s favorite foods, and he has a tendency to eat it loaves at a time, usually by biting directly into the loaf and ripping off pieces with his teeth. I think it’s safe to say that this is not considered proper manners, and you’d probably be written off as a hyena if you did this in an interview lunch. The proper way to eat a dinner roll is not to bite into it directly; instead, rip off small, bite-sized pieces at a time, butter each piece individually, and eat one piece. This looks better, and it prevents the awkward situation of having to answer a question with a mouthful of bread.

Actual photo of my brother walking to the kitchen for bread.
He's known to get cranky when he's hungry.

  •  Don’t check your phone at/under the table. This is something that all of us have done before, and more importantly, that all of us know is rude. It sends the message to your dining guests that whatever is happening on your phone is more important than them. If it’s an emergency, it clearly takes precedent, but in general, you never want to have your phone out during a business meal. Try this the next time you’re eating – see how long you can go without checking Facebook or texting your study buddy.
  • Pacing is important. Everyone knows that one guy who wolfs down food faster than a Labrador retriever, or that one guy who dawdles with his food for what seems like hours. When eating with professionals, it’s proper etiquette to dine at the same pace they do. Every few minutes, take a quick glance around the table; if everybody else is nearly done and you’ve barely made a dent, you might want to consider eating faster in the next course. This is particularly important at catered meals, where waiters will clear your plate once everyone has finished (hopefully around the same time).
  • Remember to keep up the conversation. At the etiquette lunch, I volunteered to serve as the host for my table, which meant that it was my responsibility to initiate each course, toast the guests and guest of honor at the end of the meal, and, most importantly, keep everyone included in a conversation throughout the meal. If you ever host a dinner in your life, the last thing you want is to have it fall flat because of awkward small talk and reserved guests. Being able to facilitate conversation shows that you are personable and outgoing, and these are skills worth developing for any line of work. As a guest, it’s important to engage in the conversation rather than sit back and simply eat the food. Make sure you develop strong interpersonal skills before you’re put into a situation where you really need them!

Like I said before, this is only a small portion of what I learned at the lunch. It opened my eyes to a world I’d never encountered before. One of the important messages that Jean left us with was that it’s okay to break the rules of etiquette – what’s important is that you understand the principles, and can apply them in necessary situations and break them if you feel it is acceptable to do so. So, the next time you can’t remember which water glass is yours or suffer from immense pain from eating too fast (which happens to me on a semi-regular basis), consider attending the Etiquette Lunch next year – for the knowledge as well as the food.

Until next time,
Sean Boyden
Class of 2017



Tuesday, May 13, 2014

What NOT To Do During An Interview


It’s that time of year when students apply for internships, recent graduates look for their first jobs and others make moves to take the next steps in their careers. While a great resume and cover letter can help get you in the door, once you’re in, giving a good interview is vital to securing a job offer. Interviewers not only want to know if you can do the job, but they also want to know what else you bring to the table… they want to know your real value and potential contributions (based on skills and experience). They also want to get a sense of your personality and what type of person you are, and determine if you’d be a good fit for their department/organization/corporate culture.

Even if you do everything right leading up to an interview, when it comes to game time - the actual interview - there are things you can do that will effectively shoot yourself in the foot, negatively affect the interview and potentially take you out the consideration set for the position you’re seeking. These things are completely avoidable!

Here are 10 key things you should avoid to ensure that you have a strong interview.

DON’T:
  • … go into an interview without researching the company/industry and if possible, identifying competitors - it shows that you’re prepared and interested. And the information you find might also be helpful during the interview (e.g. you might want to know that the organization just announced a merger or just made a major strategic announcement and you can ask how it would affect the position or the department).
  • … just glance at the job description because you think you’re a shoo-in. Read it thoroughly and try to understand specifically what the organization is looking for so you can prepare questions in advance about the position (and questions are always seen in a positive light by interviewers!).
  • … be stiff, unenthusiastic or appear disinterested… even if you realize that the job is not right for you because then you leave the interviewer with a negative impression and you never know if they can be helpful in the future. But, on the flip side, avoid being overeager or artificially enthusiastic (interviewers can see through that).
  • … forget to practice your answers to the following: why are you a good fit for the position? why do you want to work here? what are your strengths/weaknesses? tell me about yourself… these are not the best or most insightful interview questions, but they are frequently asked by interviewers.
  • … wait until the last minute to decide what to wear and then find out your blouse is quite wrinkled or there is a spot on your tie. Plan your outfit the night before - there’s no need to create unnecessary stress as you’re preparing for an interview especially because you’ll likely be a little nervous/stressed already.
  • … decide before you leave the house to look up directions to the interview. If you don’t leave enough time to plan your route, you can potentially be late to the interview (a golden no-no) by getting lost or realizing that it will take twice as long than anticipated to get there.
  • … arrive too early for an interview. If you’re more than 15 minutes early, you risk annoying the interviewer because he/she might be in the middle of something, but now feels rushed because he/she knows you’re there waiting.
  • … wear bangle or jingly bracelets or strong perfume/cologne – these can instantly annoy an interviewer and cause an unnecessary negative impression.
  • … keep your phone in eyesight AT ALL (even if the ringer is on silent). It’s a distraction and gives the impression that there’s something more important to you than the interview (and it can also be seen as rude behavior, even though looking at your phone while talking to someone is “normal” in your daily life). In addition, an interviewer can easily tell if you’re glancing at your phone, even if you think you’re being very subtle.
  • … forget to ask about follow up -  what is the timeframe for a decision, with whom should you follow up etc.

Alyssa Gelbard
J’92
President, Resume Strategists

Wednesday, April 2, 2014

The Brand Called Jumbo


In my last post, Why do I have to be professional?, I shared my take on professionalism: That all professionalism really entails is creating a positive reputation for yourself in the work world. To be "professional" means that you have a purpose, are important, and are serious about what you do. And being professional has personal benefits, like increasing your likability, success, and value in the job market.

I mentioned that YOU can build a unique version of professionalism for yourself, and the best way to do that is via Personal Branding.

Maybe you've heard the term before, and maybe you know what it means. Regardless, Tufts Career Center is here to help!

What is a brand? 

A brand can be a name, a term, a design, a symbol, etc. that identifies one seller's product distinctly from those of other sellers, says Wikipedia. Read between the lines and it's safe to say a brand is really a feeling, a hunch, an inkling, that something gives you that makes you choose it over other things like it.

What is personal branding? Why does it matter anyway? Why should I care about mine?

Quick Sociology lesson. The Private and Public spheres are two distinct sectors of societal life. The private sphere usually encapsulates the home and personal relationships, and relates to who you are when no one is paying too much attention. And the public sphere includes everywhere else--the street, your school, your workplace--where you may interact with people you don't know. Today, the public sphere also includes the internet, which makes our public sphere larger than ever. Communication is significantly more resonant than it has ever been! This helps humans have larger discussions and think more uniformly, and it also means that we're in public around the clock.

While judgments say more about the person making them than the person being targeted, other people's perceptions of you are just as valid as your own. Others can and will make decisions about you based on how they feel about you, whether you agree or disagree about the truth of their perception.

But don't freak out yet! The way the public feels about you is not random. Your personal brand is very much in your control.

Crafting Your Personal Brand

In 1997, 17 years ago, Tom Peters wrote his revolutionary article "The Brand Called You," where he introduced America to this concept of personal branding. Amazingly, though Personal Branding is more of a thing today, his message still holds true.

Perhaps the most relevant part of his article, in my opinion, is the necessity to separate yourself from other brands. "You are not an employee at General Motors, you're not a 'staffer' at General Mills, you're not a 'worker' at General Electric or a "human resource" at General Dynamics," he says.

Does that mean that you are not a "student" at Tufts University and I am not a "student ambassador" at Tufts Career Center? No. Of course your positions still hold true, but marketing yourself that way doesn't help you stick out from the crowd.

Think of yourself as your own independent brand: How do you do what you do that makes what you do different?

Don't sell the steak, sell the sizzle.

Relating to my definition of branding earlier this post, supposedly "Don't sell the steak, sell the sizzle" is an old cliche (maybe in 1997!). Here are some questions you can ask yourself and techniques you can use to sell your sizzle:

Questions to ponder:

  • Think about what you've done lately--this week--to make yourself stand out? 
  • What would your colleagues, peers, teachers, employers, parents, and friends say is your greatest and clearest strength? Most note-worthy personal trait?
  • What do I do that adds remarkable, measurable, distinguished, distinctive value?
  • What do you do that you are most proud of? 
  • What can I accomplish that I can shamelessly take credit for?
  • What do I want to be known for?


Techniques: 

  • Feature-benefit - Make a list of your features and re-position them into a benefit to others in your life. This is based on a real technique that companies use to position their brands to their customers and clients.
  • Show, don't tell - Instead of just telling everyone what you've discovered about your personal brand, show them by taking on extra projects to showcase your skills to different groups of people, teach a class or lead a seminar to demonstrate your expertise, write a column or blog post, join a discussion or speak on a panel. And keep track of your "examples," because you'll surely need to support your personal brand in the future.
  • Develop your style - Everyone is unique. Everyone has a fingerprint, a distinct life path that makes you who you are, a one-of-a-kind signature and handwriting. Embrace the way you express yourself and include your individuality when crafting your personal brand. Let the you in you shine!
  • Nurture your network - LinkedIn is the bomb! Make sure to connect with everyone you do business with--whether it be through an email or a transaction or even someone you took a class with. These people know you professionally, and can support what you have to say. Check out our LinkedIn post for best practices! 
  • Come to terms with your own influential power. Not everyone feels comfortable acknowledging the impact that they have, but the truth is, if you weren't around, that would affect a lot of people. Realize the beauty, power, strength, influence, and impact you have on others, and have agency and ownership over that. Advocate for yourself. When you truly believe in your brand, it shows. 
Here's a quote I love by Marianne Williamson: 
“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, 'Who am I to be brilliant, gorgeous, talented, fabulous?' Actually, who are you not to be? Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine. We were born to make manifest the glory that is within us. It's not just in some of us; it's in everyone. And as we let our own light shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.” 

As always, if you have any additional questions, Tufts Career Center is available! Give us a call at (617) 627-3299 to make an appointment.

Best regards,
Until next time,
Nirvanna Lildharrie



Thursday, March 6, 2014

Why do I have to be professional?

Real adults are adamant about teaching us Millennials what it means and how to be "professional"--After all, we do have a bad rep...
Uh, I think that last link says "professionalism-dead"
It all seems to go in one ear and out the other... "Don't do ___, or else!"; "This is how you should ___."; "If you ___, you'll definitely be fired." These caveats can be disheartening and might make you want to do more yoga instead of doing your homework... OR act like this:


"Why do we have to be professional? Can't we just be ourselves? Be human? Aren't companies chiller than they used to be? Don't people wear jeans to work, play ping pong all day, and drink out of beer-fridges? Doesn't my Tufts degree give me the freedom to run rampantly through the job market (NQR-style), expressing my individuality?"

Well, friends and colleagues, I, Nirvanna Lildharrie, your Tufts Career Center Student Ambassador, am here to tell you, the answers to your questions are: No, not really...

Professionalism is important. And it doesn't mean that you have to be a slave to the system or a robot in an Armani suit... 

(#productplacement #notreally #buttheyshouldpayus)

All professionalism really entails is: Creating a positive reputation for yourself in the work world.
To be "professional" means:  You have a purpose, are important, and are serious about what you do.
Being professional is good because: 


1. It'll make you feel good about yourself and boost your confidence which will make you more likable (which are essential needs in all humans, says Social Psychology)!


Who knew avoiding social stigma could get you hired?!

2. You'll have your work life organized and attract clients, increasing your success! 



And 3. Making "professionalism" a part of your demeanor is super HOT to future employers!

#hiredjumbos
True Story: 
I booked a gig at a Providence Bruins game as the Business Manager of Shir Appeal, and I was communicating with their Director of Ticket Sales throughout the whole process--roughly since November. His thick dialect always announced his first and last name and position over the phone--the media via which he insisted on communicating. Whenever he called, he always left a message letting me know what he was calling about. The entire time, I envisioned that I was speaking with a forty-something year old man-- And I took him so seriously: I was careful not to be late on deadlines, return all of his calls. I tried really hard to impress him because I wanted him to take me and my organization seriously. Then last weekend, I finally met the voice from our phone calls in person, and, surprise-surprise: He was our age! Literally graduated last year! 

It was wonderful doing business with this man. His professionalism is really what made everything so easy. He took himself and his job seriously, which enabled me to do the same.

To Conclude:
In this fine age of the "hipster," it's difficult not to be ironic, even about yourself. But there is so much value in behaving like an adult. At Tufts, we are leaders among leaders, and it's easy to get lost in the mix. After we cross our graduation stage, it will really be our professionalism, our confidence in our competence, that will activate our leadership in the adult world.

Use your best discretion and build a unique version of professionalism for yourself.

How can you do this?

Stay tuned for my next article on Personal Branding!

Best regards,
Until next time,
Nirvanna